FAQs

Here are the answers to our most frequently asked questions.

Why do you prefer for my pet to get a canine influenza vaccine?

While we do not require Canine Influenza for your pet to board, we highly recommend it. Canine flu is a very serious illness that is often mistaken for an upper respiratory infection. Just like an upper respiratory infection, canine flu is highly contagious and can endanger your pet’s health. Giving your pet the canine influenza vaccine is an extra precaution when boarding your pet. Even though our staff cleans and sanitizes all areas of the resort multiple times a day, airborne diseases can still be transmitted. As best policy when boarding your pet with dogs that you are unfamiliar with it’s always better to vaccinate your pets fully with bordatella and canine influenza vaccines from illnesses like upper respiratory infections, kennel cough and the canine flu.

how many times a day does my pet get to go outside?

All of our guest dogs staying with us receive a minimum of 4 guaranteed potty breaks a day. Off leash playtimes are available for $12 per 15 minute increments. Walks start at 6:30am on arrival of resort staff and the last walk for the night is given prior to resort staff leaving at 8:00pm.

What type of food do you provide?

We provide a veterinarian advised food of Royal Canin Gastro-entestinal dry food. We use gastro-intestinal food because it is very mild and easy on sensitive stomachs while still providing high quality nutrients your pet needs. You are more than welcome to bring your own pet’s diet from home!

Why do we have to bring our food in baggies or air tight container?

We ask that if you decide to bring your pet’s own diet from home that it be in baggies or air tight containers to prevent any pests from being attracted to our storage closets and boarding areas. No one wants to board their pet somewhere, where there may be rodents or other pests. To help us maintain the cleanliness and keep a healthy environment for your pet and others all food from home needs to be in re-sealable containers.

Is my pet Cared for 24 hours?

We are staffed 24 hours a day, resort staff is on site from 6:30 AM to 8 PM to take care of your pets throughout the day. During the night one of our vet techs walk through to make sure that pets are comfortable, lodging is tidy and everyone is medically sound. No walks occur after 8pm to ensure that all our guests are sleeping comfortably and have a stress free stay with us.

Why am I required to leave a deposit?

Your 30% non-refundable deposit “holds” your reservation and ensures that you will have your lodging choice available for your pet when the time to check in arrives.

Can I come in for a tour?

Yes! Of course, we offer tours any time during the day after 9 am and before 6 pm. Tours include our lobby, McAlister Village, McAlister Heights and our play yard. In order to keep our hospital patients calm and hospital areas disinfected, tours are limited to just the resort. Please note that cats reside in a private ward in our hospital in order to keep them as calm as possible during their stay.

Can I bring my pet’s belongings?

Yes! You are more than welcome to bring your pet’s bedding, toys and food bowls (within reason). Please understand that we try our best to keep your pets belongings with your pet, however we are not liable for any lost, stolen or damaged bedding during your pet’s stay. We also can not guarantee that any bedding brought will be laundered before return. When dogs are boarding they can get stressed out and exhibit behaviors that they don’t at home, such as destruction and chewing on things they wouldn’t normally chew on. This is normal and is indicative of separation anxiety. For your pet’s safety we ask that the following items be left at home - bedding containing buttons or small plastic parts, toys that are plastic or have small plastic parts (bears with button eyes, etc), bedding that shreds easily such as crocheted blankets and thin plastic food bowls. These items are prohibited and if brought will not be placed with your pet to prevent ingestion of foreign bodies.

Dog Requirements

All dogs staying with Burleson Pet Resort & Oasis are required to be current on the following vaccines:

Rabies, Bordetella, DH2PP (distemper & parvo)and though not necessary we highly encourage Canine Influenza.

If your pets are not current on vaccinations we recommend that you make an appointment with your veterinarian at least 2 weeks before boarding. This helps ensure that the vaccines are in your pet's system and on board to prevent any illness during their stay.

All dogs boarding at Burleson Pet Resort & Oasis that are not currently on a monthly prescription flea-preventative receive a Capstar flea treatment when entering our facility. This is a $5 service charge added to your boarding stay. Capstar is completely safe and is not a flea prevention but a flea treatment. Monthly prevention such as Advantage, Advantage Multi, Frontline, Revolution and Trifexis prevent flea infestations on your pet and can take an extended period to kill any living fleas on your pet. Capstar kills fleas within 30 minutes of ingestion and can be safely combined with a monthly preventative. If your pet is on a monthly preventative and you have proof via a current prescription or receipt from your veterinarian we will waive the fee for Capstar.

We also require an annual internal parasite evaluation, this is to keep not only our staff safe but other dogs residing and sharing our play yard free from internal parasites such as tapeworms, hookworms, whipworms and giardia. If we suspect that your pet has parasites, we will treat your pet at the hospital at cost to you.

Burleson Pet Resort & Oasis has trained resort staff to handle any situation with your pet, however, we do require that your pet be well socialized with people. We do not require new clients to come in for a behavioral test, however we do recommend if your pet has never been socialized or has had previous issues with aggression to come in for a meet and greet. If upon arrival we can not handle your pet due to aggressive behaviors your pet will not be allowed to board with us.


Cat Requirements

All cats staying with Burleson Pet Resort & Oasis are required to have the following vaccines:

Rabies & FVRCP

If your pets are not current on vaccinations we recommend that you make an appointment with your veterinarian at least 24 hours before boarding. This helps ensure that the vaccines are in your pet's system and on board to prevent any illness during their stay.

All cats boarding at Burleson Pet Resort & Oasis receive a Capstar flea treatment when entering our facility. This is a $5 service charge added to your boarding stay. Capstar is completely safe and is not a flea prevention but a flea treatment. Monthly prevention such as Advantage, Advantage Multi, Frontline, Revolution and Trifexis prevent flea infestations on your pet and can take an extended period to kill any living fleas on your pet. Capstar kills fleas within 30 minutes of ingestion and can be safely combined with a monthly preventative. If your pet is on a monthly preventative and you have proof via a current prescription or receipt from your veterinarian we will waive the fee for Capstar.

We also require an annual internal parasite evaluation, this is to keep not only our staff safe but other dogs residing and sharing our play yard free from internal parasites such as tapeworms, hookworms, whipworms and giardia. If we suspect that your pet has parasites we will treat your pet at the hospital at cost to you.

Cats can be highly stressed when boarding, we get that. We understand that your cat may react negatively towards staff when boarding out of fear, this is why our cats reside in a private area in our hospital Burleson Animal Emergency Hospital away from the noise of the boarding dogs. However, we do ask that your cat be accustomed to being handled frequently. We do not require cats to have a meet & greet as just the trip alone can be very stressful for them.


Owner Requirements

All owners are required to sign a boarding agreement, a veterinary consent to treat, a reimbursement consent in the event a pet destroys Burleson Pet Resort & Oasis property and an optional photo release form. We have these forms on hand for you to fill out at check in or you can download a boarding packet, here.

Please bring your boarding packet, vaccination and pet medical records with you the day of boarding. Make sure all records are current and your pet has received all required vaccinations to avoid any delay in your boarding check in date.

If you are bringing your pet's own food, only food that is in resealable or air-tight containers will be accepted. Ziplock baggies are acceptable as a resealable container.

A 30% non-refundable deposit is required when making your reservation to hold your booking and the remaining payment in full is required at check in.