Here are the answers to our most frequently asked questions.
Why do you prefer for my pet to get a canine influenza vaccine?
While we do not require Canine Influenza for your pet to board, we highly recommend it. Canine flu is a very serious illness that is often mistaken for an upper respiratory infection. Just like an upper respiratory infection, canine flu is highly contagious and can endanger your pet’s health. Giving your pet the canine influenza vaccine is an extra precaution when boarding your pet. Even though our staff cleans and sanitizes all areas of the resort multiple times a day, airborne diseases can still be transmitted. As best policy when boarding your pet with dogs that you are unfamiliar with it’s always better to vaccinate your pets fully with bordatella and canine influenza vaccines from illnesses like upper respiratory infections, kennel cough and the canine flu.
how many times a day does my pet get to go outside?
All of our guest dogs staying with us receive a minimum of 4 guaranteed potty breaks a day. Off leash playtimes are available for $5 per 15-20 minute increments (longer plays are dependent on the weather). Walks start at 6:30am on arrival of resort staff and the last walk for the night is given prior to resort staff leaving at 8:00pm.
What type of food do you provide?
We provide a veterinarian advised food of Royal Canin Gastro-entestinal dry food. We use gastro-intestinal food because it is very mild and easy on sensitive stomachs while still providing high quality nutrients your pet needs. You are more than welcome and encouraged to bring your own pet’s diet from home! We do not provide puppy/kitten food, if you are boarding a pet that is under 1 yr of age, we highly recommend that you bring your own food.
Why do we have to bring our food in baggies or air tight container?
We ask that if you decide to bring your pet’s own diet from home that it be in baggies or air tight containers to prevent any pests from being attracted to our storage closets and boarding areas. No one wants to board their pet somewhere, where there may be rodents or other pests. To help us maintain the cleanliness and keep a healthy environment for your pet and others all food from home needs to be in re-sealable containers.
Is my pet Cared for 24 hours?
We are staffed 24 hours a day, resort staff is on site from 6:30 AM to 8 PM to take care of your pets throughout the day. During the night one of our vet techs walk through to make sure that pets are comfortable, lodging is tidy and everyone is medically sound. No walks occur after 8pm to ensure that all our guests are sleeping comfortably and have a stress free stay with us.
Why am I required to leave a deposit?
Your 30% non-refundable deposit “holds” your reservation and ensures that you will have your lodging choice available for your pet when the time to check in arrives.
Can I come in for a tour?
Yes! Of course, we offer tours any time during the day after 9 am and before 6 pm. Tours include our lobby, McAlister Village, McAlister Heights and our play yard. In order to keep our hospital patients calm and hospital areas disinfected, tours are limited to just the resort. Please note that cats reside in a private ward in our hospital in order to keep them as calm as possible during their stay.
Can I bring my pet’s belongings?
Yes! You are more than welcome to bring your pet’s bedding, toys and food bowls (within reason). Please understand that we try our best to keep your pets belongings with your pet, however we are not liable for any lost, stolen or damaged bedding during your pet’s stay. We also can not guarantee that any bedding brought will be laundered before return. When dogs are boarding they can get stressed out and exhibit behaviors that they don’t at home, such as destruction and chewing on things they wouldn’t normally chew on. This is normal and is indicative of separation anxiety. For your pet’s safety we ask that the following items be left at home - bedding containing buttons or small plastic parts, toys that are plastic or have small plastic parts (bears with button eyes, etc), bedding that shreds easily such as crocheted blankets and thin plastic food bowls. These items are prohibited and if brought will not be placed with your pet to prevent ingestion of foreign bodies.